Lucien.
The AI concierge built for the way Spanish holiday rental agencies actually work.
Costa Blanca, Costa del Sol, Mallorca — wherever your properties are, Lucien answers your guests in their language, on the channel they prefer, around the clock. Trained on your portfolio. Operated by us.
Most of an agency's day is spent answering the same fifty questions.
Spain's short-let market keeps getting bigger and the messages don't stop. Guests want answers in minutes, in their own language, at 11pm on a Saturday. Property managers are juggling WhatsApp, email, and a phone that won't stop buzzing.
The work is repetitive but high-stakes. A missed message is a one-star review. A wrong answer is a refund. So agencies hire more humans, or they let response times slip — neither scales.
Lucien isn't a chatbot bolted onto your website. It's an agent that sits in the same channels your guests already use, knows your properties cold, and handles the conversations from arrival to checkout.
Six things, done well.
Specific by design. Lucien does what holiday rental agencies actually need — not what a generic AI tool guesses they need.
Phase-aware guest replies
Lucien knows where every guest is in the journey — pre-checkin, mid-stay, post-stay. Answers shift accordingly. Arrival info before, restaurant tips during, review prompts after.
Five languages, native fluency
EN, ES, NL, DE, FR — auto-detected from the first message. Replies in the guest's language, in your agency's tone. No translation toggles.
Grounded in your properties
Every reply pulls from a structured profile of the property — wifi password, pool hours, the tricky bit about the gas hob. Lucien cites or escalates. Never guesses.
Multi-channel inbound
Web chat on your site, WhatsApp Business, inbound email — one agent across all three. The guest never knows or cares which channel they're on.
Listing intake in minutes
Paste a Booking.com or Airbnb URL. Lucien scrapes the listing, extracts the structured fields, asks the agent for anything missing, and the property is live.
Escalation, not abdication
Lucien hands off when a situation needs a human — angry guests, payment disputes, anything outside its rules — with full context. Never a cold transfer.
Same guest, three different conversations.
Lucien adjusts what it says based on where the guest is in the journey — driven automatically from your reservation data.
Pre-arrival
- Arrival window confirmations
- Driving directions, parking notes
- Key collection logistics
- Pre-stay shopping list
During the stay
- Wifi, AC, pool, TV — small stuff
- Restaurant + activity recs
- Mid-stay issue triage with photos
- Late checkout requests
After checkout
- Thank-you in their language
- Review request at the right moment
- Re-booking nudge for next year
- Lost-and-found follow-up
"It's like hiring a bilingual front-desk agent who never sleeps, never forgets, and never asks for a Friday off."
— what we're aiming for
Built for the way Spain actually rents.
The Costa del Sol has more Dutch and German guests than Spanish ones. The Costa Blanca has weeks where every booking is British. Lucien detects the guest's language from the first message and stays in it — fluently, idiomatically, without the awkward AI-translation tells.
Common questions.
Does Lucien replace our team?+
No. Lucien handles the repetitive volume — the questions your team answers fifty times a week. Your humans get the calls that actually need a human. Most agencies see their team's job get more interesting, not smaller.
How long does setup take?+
A typical agency goes live in about four weeks. Two days of listening, a week of training on your properties and tone, two weeks running in shadow mode where Lucien drafts replies for your team to approve, then a clean handoff.
What happens when Lucien doesn't know the answer?+
It escalates — with full conversation context — to whoever you nominate, in whatever channel you choose. There's no situation where a guest gets a confidently wrong answer. We tune the escalation rules with you weekly.
Which channels does it work in?+
Web chat (embedded on your site), WhatsApp Business (your number, your branding), and email. One agent, one memory, three doors.
Is this just ChatGPT with a system prompt?+
No. Lucien is its own product — Claude under the hood for language, plus our own retrieval layer over your property data, our own phase router, our own escalation logic, our own multi-channel adapters. We operate it as a service, including weekly tuning.
What does it cost?+
Setup fee plus a monthly per-property rate that scales with portfolio size. Cheaper than a part-time hire by a comfortable margin. We share exact pricing on the demo call once we know your portfolio shape.
Show us your inbox. We'll show you what Lucien would have done with it.
Bring 50 of last month's guest messages to the demo. We'll run Lucien against them live.